Technical Support

Technical Support

Mecal USA’s technical support department is made up of a dedicated staff of professionals with years of experience with installation, troubleshooting and servicing all mechanical, electrical and software related aspects of the automated systems.

Mecal USA believes that service doesn’t end at delivery, and that support and dependability are key components to building strong customer relationships. Mecal USA provides technical support and on-site service for our products as required.

Support and Servicing

A Mecal machine is built to last. Manufactured with the highest quality materials, Mecal machines are specifically engineered to provide the best performance and require little service. However, when customers do require assistance, Mecal USA responds immediately, expertly and thoroughly. Mecal’s goal is to improve your production, and the service team reacts to any issue with urgency to avoid customer down-time.

  • Immediate Response Time
  • Expert Technicians
  • Comprehensive Resolution Follow-Through
  • On-site Training
  • Optional Extended Service Plans
  • Customer Service

Mecal has thrived for over a century throughout many changes in the industry, assuring customers that Mecal can be trusted to support them for the life of their machine investment. The number one goal of Mecal USA’s sales and customer service team is to add value to your production processes.

Expert Technicians

Mecal USA’s technical support department is made up of a dedicated staff of professionals with years of experience troubleshooting and servicing all mechanical and electrical related aspects of our equipments. Mecal USA believes that service doesn’t end at delivery and that support and dependability are key components to building strong relationships and adding customer value. If on-site training or additional training is required on one of Mecal’s machine, please call us to arrange for a technician.

How Can We Help?

Our service team will be always at the side of our customers, supporting them at 360°

Preventative Maintenance Training

To ensure that your equipment runs at peak performance levels and with continued reliability, Mecal USA suggests following our recommended preventative maintenance schedule. This comprehensive list of daily, monthly and yearly tasks will guarantee ongoing quality performance while limiting machine down-time. Our technical service team will be happy to support you.

Machine Installation

The installation team is involved with ensuring smooth, fast and safe delivery of your new machine and investment! - Pre-Installation check-lists - Computer / Software and Training -Receiving Equipment and Equipment Placement - Electrical and Compressed -Air Requirements - External Conditions and -Special Requirements Machining Area -Recommendations

Machine Repair

When a saw, machining centre or other system does breakdown, you need the problem to be fixed ASAP. Here at Mecal USA’s, we have expert service engineers stationed nationwide, who aim to be with you asap and with the parts you need (a second visit may be necessary if the problem requires it). All we require from you is phone call and information on the equipment in question.

Testing and Time Study

Mecal USA offers complimentary testing evaluations using your profiles and produc to capture the machine’s speed, material efficiency, and anticipated throughput to confirm the recommended system configuration provided by our team. Now offering LIVE DEMOS via Skype and Facetime, contact us for more information.

We're here to help.

Our global team is ready to answer your pre- or post-sales questions. You can reach the
experienced professionals at MECAL MACHINERY by calling +1 610-893-6000. To have one of our
team members contact you, use the button below.